Login

Refund and cancellation

BOOKINGS AND CANCELLATIONS

When a booking is requested by a Guest for a Host’s Accommodation through the Website, the Guests will be notified whether the Host has confirmed or rejected the booking request within 48 hours of when the booking is requested. If the Host does not confirm or reject the requested booking within 48 hours, the booking request will be automatically cancelled and any amounts collected by us for the requested booking will be refunded to the applicable Guest’s credit card and any pre-authorization of such credit card will be released. When a booking is requested by a Guest through the Website, we may share

 

1)  the name of the Guest who has requested the booking,
2)  a link to the Guest’s Advantage2u profile

 

When a requested booking is confirmed by the Host, we will send the Guest an email or a text message confirming such booking. The fees includes the Accommodation Fees and wherever applicable, Taxes may be charged in addition. Advantage2u.co will collect the Total Fees at the time of booking confirmation (when the Host confirms the booking)

 

If a Guest cancels their requested booking before the requested booking is confirmed by a Host, Advantage2u will cancel any pre-authorization to the Guest’s credit card and/or refund any nominal amounts charged to the Guest’s credit card in connection with the requested booking within a commercially reasonable time.

 

If a Guest cancels his or her requested booking after it is confirmed by the applicable Host, but prior to the scheduled check-in date, Advantage2u will deduct cancellation fees, if any, as per the cancellation policy shared with the Guest at the time of submission of his or her booking request. Refunds, if any, will be processed within a commercially reasonable time.

 

If a Host cancels a confirmed booking made through the Website, we will, to the best of our abilities, strive to provide alternate Accommodation to the Guest. Should such a circumstance arise, wherein we fail to provide with a satisfactory alternate Accommodation to the Guest, we shall refund the fees charged to the Guest for this confirmed booking. In any event, our maximum liability will be limited to the amount that was charged to the Guest in relation to this booking.

 

If a Guest or Host cancels a confirmed booking after the scheduled check-in date, the Host shall be responsible for refunding charges, if any, directly to the Guest. Advantage2u will not get involved and shall not be held responsible for refunds against such cancellations.

 

Guest shall be liable to pay Cancellation Fees to either Host or Advantage2u, depending on the circumstances in which the liability arises, as per the Cancellation Policy. The Cancellation Fees shall be deducted from the refund amount, if any, owed to the Guest by Advantage2u.

 


PAYMENT POLICY

You agree to pay us the Total Fees for any booking requested in connection with your Account if such requested bookings are confirmed by the applicable Host. Once Advantage2u receives confirmation of your booking from the applicable Host, Advantage2u will collect the Total Fees in accordance with these Terms and the pricing terms set forth by the applicable Host.Every Guest also accepts that Advantage2u would claim no liability for any acts or omissions of the Host by accepting appointment as the limited authorized agent of the Host.

 

INTELLECTUAL PROPERTY RIGHTS

We own and retain all proprietary rights in the Advantage2u Website and the Advantage2u Service. The Website contains the copyrighted material, trademarks, and other proprietary information of Advantage2u, and its licensors. Except for that information which is in the public domain or for which you have been given permission, you cannot copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information. Any such act or an attempted act on your part shall constitute a violation of this Agreement and your Membership is liable to be terminated forthwith by us. You cannot post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights. Without limiting the foregoing, if you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement, please provide us with the following information: an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; a description of the copyrighted work that you claim has been infringed; a description of where the material that you claim is infringing is located on the our Website; your address, telephone number, and email address; a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf. Notice of claims of copyright infringement can be sent to us in writing to the address located under the CONTACT US section on the Website.

 

MEMBER DISPUTES

Members are solely responsible for their interactions with the Hosts and other Members. Advantage2u reserves the right, but has no obligation, to monitor disputes between the member and other Members. We also reserve the right to take appropriate action against errant members. However, we are not obliged to share such action with other members, including complainants. We expressly disclaim any responsibility or liability for any transactions or interactions between the members inter-se.

Guests are responsible for leaving the Accommodation in the condition it was in when they arrived. Guests acknowledge and agree that, they are responsible for their own acts and omissions and are also responsible for the acts and omissions of any individuals who they invite to, or otherwise provide access to, the Accommodation. Advantage2u does not claim responsibility for collecting damage charges from the Guest for any damage done to the Accommodation and if such a circumstance should arise, the Guest agrees to sort it out with the Host and not involve Advantage2u in the issue.

 

PRIVACY

Use of the Website and/or the Services is governed by our Privacy Policy.

 


EXCLUSION OF WARRANTIES

Advantage2u is neither responsible for any incorrect or inaccurate Content posted on the Website or in connection with the Services, whether caused by Users, Members or by any of the equipment or programming associated with or utilized in the Service, nor for the conduct of any User and/or Member of the Website whether online or offline. As the Accommodation is provided by the Hosts and not by us, Advantage2u assumes no responsibility for the type of service and/or Accommodation provided to you by the Host. Advantage2u assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, User and/or Member communications or any communications by www.Advantage2u.com to its Members. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer on-line-systems, servers or providers, computer equipment, software, failure of email or players on account of technical problems or traffic congestion on the Internet or at any Website or combination thereof, including injury or damage to Users and/or Members or to any other person's computer related to or resulting from participating or downloading materials in connection with the Website and/or in connection with the Service. Under no circumstances will we be responsible for any loss or damage resulting from anyone's use of the Website or the Service and/or any Content posted on the Website or transmitted to Members. We shall not be responsible for any loss or damage to any individual arising out of, or subsequent to, any relations established pursuant to the use of advantage2u.co. The Website and the Service are provided "AS-IS" and we expressly disclaim any warranty of fitness for a particular purpose or non-infringement. We cannot guarantee and do not promise any specific results from use of the Website and/or the Service.

 

DISCLAIMER

We expressly disclaim any liability or responsibility whatsoever and howsoever arising as a result of any Content posted on the Website / made available to us by any Members or the users of the Website or any third party. We do not assume any responsibility or liability for any illegal Content posted on the Website by any Members or any third party. All liability, whether civil or criminal arising out of any Content that is Posted on the Website will be of that Member / user / third party who has Posted such Content and we reserve its right to claim damages from such Member/ user / third party that it may suffer as a result of such Content Posted on the Website. We do not claim ownership of Content submitted or made available for inclusion on the Service.

 

LIMITATION OF LIABILITY

In no event will we be liable to you or any third person for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits arising from your use of the Website or the Service, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our, liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to advantage2u.co, for the Service during the term of membership.

 

DISPUTE RESOLUTION

If there is any dispute about or involving the Website and/or the Service, by using the Website, you unconditionally agree that all such disputes and/or differences will be governed by the laws of India and shall be subject to the exclusive jurisdiction of the Competent Courts in Pune, India only. If the court of law having the jurisdiction to decide on this matter rules that any provision of these terms is invalid, then that provision will be removed from the terms without affecting the rest of the terms. The remaining provisions of the terms will continue to be valid and enforceable.

 

CHANGES

Advantage2u may make changes to the Website and Services or modify these Terms, including the Service Fees, without prior notice, from time to time. The same will be communicated to you, on the website. When these changes are made, Advantage2u shall make the amended copy of the terms available in an accessible location. You understand and agree that if you use the Website or offering after the date on which the terms have changed, or after the date by which you have to respond as per these terms has passed, Advantage2u will treat your use as acceptance of the amended terms. If the modified Terms are not acceptable to you, your only choice is to stop using the Website and Services.